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Public Grievance Redressal Portal launched by CMD on Republic Day eve

Dated: January 27,2015 06:55:20 PM

In a landmark transparency initiative, ONGC CMD Mr. D K Sarraf launched the web-based Grievance Redressal system during the oil major’s traditional At Home event at Dehradun on the eve of the 66th Republic Day. The Public Grievance Portal was launched on the auspicious annual occasion of meeting the former ONGCians, who have contributed their valuable years to building the great organization.

The occasion was graced by all EC members, seniors Executives and former employees.During the launch, the Executive Committee desired to have more such initiatives across ONGC.


CMD inaugurating the Grievance Redressal Portal, ONGC Videsh MD N K Verma and Director (Offshore) T K Sengupta applaud

CIO Mr. M. K. Chaudhary presented his welcome speech and narrated the various initiatives taken by Infocom services and continuous improvement in information system.

After launching the portal, CMD congratulated the Infocom Team for their achievements and dedication in making this web-portal, which will provide redressal of grievances of all stakeholders. He expressed his pleasure on implementation of portal in a record time of 24 days of its conceptualization on 1st January 2015, during the interactive session across the orgainization.


Snapshot of Grievance Portal's Homepage

This portal is a step further to empower each stakeholder viz. citizen/vendor/employee/former-employee to register their grievances related to any operational wing of ONGC, through a single window on corporate web portal. A structured apparatus has been operationalized to process the grievances within a limited time frame.

CMD in his message on the portal expressed the commitment of ONGC to adopt best industry practices in Corporate Governance. To ensure trust-worthy relations between the organization and all its stakeholders, ONGC has gone the extra mile to implement various voluntary initiatives to establish ethics and transparency in its business practices at the strongest footing.

GGM CIO M K Chaudhary gives an overview of the Grievance Redressal Portal to a packed audience

This initiative is in the lines of grand vision of Hon’ble Prime Minister of India, whose Digital India project aims to transform India into a connected knowledge economy offering world class services at the click of a mouse. The initiative will take ONGC towards a paperless office which would save trees and reduce carbon emission substantially. The URL of the portal is http://grievance.ongc.co.in/